The Web Is a Customer Service Medium (Ftrain.com)

URL:  http://www.ftrain.com/wwic.html

So media properties are migrating into these apps, where boundaries between reader and publisher can be defined and enforced. TV is migrating back to TV, but “smarter.” To read a book people will turn to their phones. But the web is where they will go to complain. (quotation)

See this Amp at http://amplify.com/u/bkrus